Our Privacy Policy

Return & Refund Policy

This Notice of Privacy Practices explain the following:

  • Our services and your information
  • The right to make changes to our policy
  • How we collect and use your personal information
  • What personal information we collect
  • Information we collect directly from you
  • Information we collect through Cookies
  • Information we obtain through Third Parties
  • How we use your personal information
  • Cookies on our Services
  • How we disclose your personal information
  • User generated Content
  • Third Party website and links
  • Children's Data
  • Security and Retention of your personal information
  • Your Rights and Choices
  • Filing a Complaint
  • International Customers/Users
  • Contact

 

Your access to visit our website and use our services means that you agree to the terms and conditions of our Legal Notice.

 

This Privacy Policy describes how "Royal Majestic Elegance" collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website or otherwise any means of communication with us (collectively or for other "Services"). For purposes of this Privacy Policy, "you" means that you are the user of the Service or services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please take the time to read this Privacy Policy carefully. By using and accessing any of the Services provided, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services provided.

 

Changes to This Privacy Policy

We are entitled to and may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable laws.

 

How We Collect and Use Your Personal Information

To provide the Services, we will collect personal information about you from a variety of sources, as set out below. The information that we collect, and use varies depending on how you interact with us.

We may collect such information as: driver's license number, any government issued ID card that is not expired, account login, password, banking, credit and/or debit card information.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services to you, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

 

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our website and the use of our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you as an individual. The following sections describe the categories and specific types of personal information we collect.

 

Information we Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Your basic contact details including your name, address, phone number, email address.
  • Order information including your name, billing address, shipping address, email address, phone number, and payment confirmation.
  • Account information will include your username, password, security questions.
  • Shopping information including the items you view, place in your cart or add to your wish list.
  • Customer support information including the information you choose to share with us, to include any means of communications with us, or when sending a message through the Services or SMS.

Some key features of the Services may require you to directly provide us with certain information about yourself to prevent identity fraud, to include upload of a non-expired government identification card. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

 

Information that we collect through Cookies

Royal Majestic Elegance automatically collects certain information about your interaction with our Services ("Data Usage"). In order for this to function, we may use cookies, pixels and similar technologies, such as ("Cookies"). Data Usage may include information about how you access and use our website and your account while surfing and/or placing orders, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with our services.

 

Information that we obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Website and Services, such as Pay Pal, and Credit Card Vendors who will finalize your transaction, dispute or apply any refund.
  • Our payment processors that are affiliated with our company, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or Services you have requested, in order to perform our contract with you.
  • When you visit our website, open or click on emails we send to your attention, or you interact with our Services or advertisements, we, or third parties that we work along with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

 

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you as an individual with the Services in order to perform our contract with you as a "Customer or Shopper", including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews regarding our "Customer Service or Products."
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications to you by email, SMS text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our website. However, please note that you do have choices to continue receiving information regarding promotions or you may elect to unsubscribed or notify us to stop sending you promotional information.
  • Security and Fraud Prevention. We use your personal information to protect our assets, detect, investigate or take action regarding possible fraudulent transaction(s), illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. We may also elect to contact you, if we believe that the order to be suspicious or directed to ship to a different location other than your original place of residence. 
  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
  • Credit Card and Banking to process your payments and to ship your order(s) as per request.

Cookies on our Services

Like many other websites, when you use our services, you may receive cookies from us or our affiliated "Third Party" who also collects information on our services. For specific information about the Cookies that we use related to powering our store, please see the paragraph below. We use Cookies to power and improve our website and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our website to better tailor our services that's needed, products and advertising on our website and other websites.

We use the following Cookies on our Services; functional, preference, performance, and content or advertising. These "Cookies" enable you to use our services, store information, such as language selection, login data, which page on our website that you visit more frequently than others, and your use of our service and shopping experience, so that we may improve our service.

Most of the current browsers automatically accept Cookies by means of default, but you can choose to set your browser to accept, reject or notify you each time you access our website/services. Please note that in some instances, removing or blocking Cookies can negatively impact and limit your user experience, and may also cause some of our Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking certain Cookies while on our website may not completely prevent how we share information with third parties, such as those who finalized your check out. 

 

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes/reasons subject to this Privacy Policy. Such circumstances may include, but not limited to the following:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, eFulfillment and shipping centers).
  • With our business and marketing partners, including Alibaba, AliExpress, and/or any other drop-shipper or B2 Manufacturers to provide services. 
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship products ordered or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Royal Majestic Elegance may disclosed the following categories of personal information and sensitive personal information (denoted) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information" of our customers:

The information that we may disclose of Recipients are as follows:

  • Identifiers such as your name, basic contact details and certain order and account information
  • Commercial information such as order information, shopping information and customer support information
  • Internet or other similar network activity, such as Data Usage
  • Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
  • Business

 

We will NOT sell or provide your personal information to other businesses unrelated to your purchase(s).

 

User Generated Content

In a democratic society, you have the freedom at will to submit information in any public forum. The Services may enable you to post product reviews, other user-generated content, shopping experience or any other customer service rendered. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone who have access to the internet.

Unfortunately, we do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure in any manner. We will not be responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

 

Third Party Websites and Links

On our website, we may provide links to websites or other online platforms operated by third parties, such as check out. If you follow links to other websites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

 

Children’s Data

Our Services are not intended to be used by children or anyone under the age of 18 years old, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 18 years of age.

 

Safeguarding and Retention of Your Information

Royal Majestic Elegance have implemented procedural, technical, and administrative measures to safeguard ALL customers personal information. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” If hackers can penetrate the U.S. FBI and the U.S. Government, they can penetrate anything. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. Sometimes there are hackers in public libraries that provide free internet access to the public across the world, just waiting for that moment to steal your information if orders are placed in such an environment. We can only give you suggestions to use a secure internet to place your order.

"Royal Majestic Elegance" may retain your personal information depending on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

 

Your Rights and Choices

"Royal Majestic Elegance" is "TRANSPARENT" and you have the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information (Although it's written above).
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • *Please Note: We DO NOT share or sell your personal information to others, except for ONLY those entitled to complete your final purchase.
  • Even though we DO NOT share or sell your information, you still have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
  • Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual to finalize your checkout.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision, if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made with our store.

You may exercise any of these rights above where it is indicated regarding accessing our website or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of your rights listed above under the Consumer Data Privacy Legislation. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized person to make requests on your behalf to exercise your rights. Before accepting such a request from an authorize person, we will require that the person provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

 

Filing a Complaint

If for any reason or reasons you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, you have the right to an appeal of our decision by contacting us using the contact details set out below or lodge your complaint with your local data protection authority.

 

International Customers/Users

In a technological advanced world with stiff competition, we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we do transfer your personal information, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses of the GDPR, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

 

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at [sales@royalmajesticelegance.com].